mdinfo@

mdinfo@ is a solution that creates and manages a general email address to provide information to customers and respond to general inquiries. Targets companies with a large volume of incoming emails, offering a comprehensive solution for managing institutional emails.

Benefits

The solution enables effective management of “institutional” communications, such as those addressed to info@, request@, administration@; often these mails are handled only through e-mail, making them difficult to monitor and manage.

With mdinfo@, each user has a dashboard through which he or she can see at any time the number of communications and tasks to be handled, their status and priority.

Key features

Activity management
- Automatically opening a task upon receipt of an email sent to a specific email address
- Ability to notify the sender of the completion of the activity
- Opening of activity by operators with assignment of it to a customer through integration with the master system
- Ability to generate a series of parallel tasks from an incoming email
Communication management
- Communications workflow definition
- Ability to set automatic priorities on communications
- Integration with corporate switchboard to manage and monitor phone calls
- Integration with Facebook, Twitter and Telegram to turn messages into business activities
Real-time statistics
- Number of open/resolved communications
- Average resolution time
- "Invasive" customers
- Workload
- Customized Statistics
Multi-company Management
The mdinfo@ service provides multi-company management with breakdown by users, customers, and more.
Customizable
Integrations and upgrades according to specific customer needs